Performance Pledge  /  List of Frontline Services  /  Customer Feedback Mechanism  /  Procedure for Filing Complaints  /  Employee Orientation  /  ARTA Campaign

Performance Pledge


We, at Cabanatuan City Water District, are committed to provide our customers with safe, potable water that conforms to existing standards of the Philippine National Standards for Drinking Water (PNSDW).


We shall comply with all statutory and regulatory requirements in the course of conducting our business.

We shall endeavour to:

  • provide fast and efficient billing and collection services to our customers through an enhanced electronic billing and collection system
  • install new service connections within our set standards
  • promptly attend to requests for reconnection of our water service
  • give priority to feedback and concerns

We shall strive to exceed customer expectations by keeping in stride with the latest in technology to improve our water quality, pressure and availability and to increase our efficiency in handling customer concerns.