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List of Frontline Services


We, at Cabanatuan City Water District, are committed to provide our customers with safe, potable water that conforms to existing standards of the Philippine National Standards for Drinking Water (PNSDW).

We shall comply with all statutory and regulatory requirements in the course of conducting our business.

We shall endeavour to:

  • provide fast and efficient billing and collection services to our customers through an enhanced electronic billing and collection system
  • install new service connections within our set standards
  • promptly attend to requests for reconnection of our water service
  • give priority to feedback and concerns

We shall strive to exceed customer expectations by keeping in stride with the latest in technology to improve our water quality, pressure and availability and to increase our efficiency in handling customer concerns.



TYPE OF FRONTLINE SERVICE FORMS PROCESSING TIME per TRANSACTION
(under normal circumstances)
SERVICE PROVIDER
Processing of New Service Connection (Single)
  • Service Application Form
  • Water Service Contract
  • Promissory Note (if required)
30 minutes CCWD Dicarma Office
  • Customer Service Assistant
  • Cashier - New Connection
  • Cashier - Collection
Processing of Reopening of Temporarily Closed Connection Official Receipt 4 minutes upon presentation of water bill/account information Cashier-Collection
Water bill payments Water Bill / Official Receipt 4 minutes upon presentation of water bill/account information Cashier-Collection
Request for Voluntary/Temporary Disconnection

Customer  Service Request Form 5 minutes upon submission of fully accomplished request form Customer Service Officer


Processing of New Service Connection (Single)

Schedule of availability of service : 8:00 AM - 5:00 PM with no noon break

Who may avail of the services : All qualified residents of Cabanatuan

What are the requirements :
  1. Fully accomplished Service Application Form (FENG19-02).
  2. Photocopy of valid ID (company ID, driver's license, passport, postal ID, voter's ID, PRC, NBI clearance)
  3. Barangay Clearance
  4. Authorization letter from lot/building owner (if applicant is a tenant)

How to avail of the service :

STEP APPLICANT / CLIENT SERVICE PROVIDER FEES DURATION OF ACTIVITY
(under normal circumstances)
PERSON IN CHARGE FORM
1 Submit fully accomplished form
  • Accept and review fully accomplished form
  • Provide list of requirements and date when to return for payment.
On site Inspection

Reg. Fee-P30

App. Fee-P20

3  minutes

Customer Service Assistant

Application form
2 Return on the agreed date and submit requirementsy
  • Give cost estimate
  • Advise the applicant to pay to the Cashier

Cost estimate depends on location, size, type and design

3 minutes
  • Customer Service Assistant
  • Application form
    3 Pay  the estimated cost to the Cashier-Collection Receive payment and Issue Official Receipt

    Actual cost estimate of NSC

    4 minutes

    Cashier-Collection

    Official Receipt

    4 Go back to the Cashier -New Connection for contract signing

    Receive signed contract.
    Conduct Orientation on CCWD services

    n/a20 minutes Cashier-New Connection Water Service Contract


    Process flow - Processing Of New Service Application (Single)



    Reopening of Closed Connection (Temporarily Closed)

    Schedule of availability of service : 8:00 AM - 5:00 PM with no noon break

    Who may avail of the service : Concessionaires whose accounts have been temporarily closed

    What are the requirements : water bill /Account number or name of concessionaire

    Duration: 4 minutes from presentation of water bill or account number.

    How to avail of the service :

    STEP APPLICANT / CLIENT SERVICE PROVIDER FEES DURATION OF ACTIVITY
    (under normal circumstances)
    PERSON IN CHARGE FORM
    1 Go to Cashier -Collection        
    2

    Present water bill or account number
    and pay the
    outstanding balance  to the Cashier - Collection

    Process payment and issue O.R.

    Advise the applicant of the processing time of the service reconnection.

    - Within 8 working hours (wh)

    Total Amount Due 4 minutes

    Cashier -Collection

    Official Receipt



    Process flow - Reopening Of Temporarily Closed Connections



    Collection of Payments

    Schedule of availability of service : 8:00 AM - 5:00 PM with no noon break

    Who may avail of the service : All concessionaires and/or their authorized representative

    What are the requirements : water bill / account number

    Duration : 4 minutes from presentation of water bill

    How to avail of the service :

    STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
    (under normal circumstances)
    PERSON IN CHARGE FORM
    1 Get number from queuing machine and go to Cashier’s window
    2 Present water bill/account number or account information Accept payment and issue Official Receipt 4 minutes Cashier -Collection

    Official Receipt



    Process flow - Collection of Payments



    Request for Voluntary/Temporary Disconnection

    Schedule of availability of service : 8:00 AM - 5:00 PM with no noon break

    Who may avail of the service : All concessionaires and/or their authorized representative

    What are the requirements : water bill / account information

    Duration : 5 minutes upon submission of filled-out Customer Service Request Form

    How to avail of the service :

    STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
    (under normal circumstances)
    PERSON IN CHARGE FORM
    1

    Go to Customer Service Officer

    2 Submit filled-out Customer Service Request Form Accept fully accomplished request form 5 minutes Customer Service Officer

    Customer Service Request Form



    Process flow - Request for Voluntary/Temporary Disconnection